The annual maintenance has always been considered the primordial component being rendered by the renting company to an enterprise organization, which ensures the overall health and the longevity of the devices as a whole.
In general, the annual maintenance contract or the (AMC) constantly helps the customers to maintain their devices such as the laptops, desktops, printers etc in an efficient working condition for a prolonged period of time so that the devices could last long without any possible bottlenecks for a year free of cost.
In fact, the AMC Company is generally signed by the renting vendors to the customers for their rented devices further ensuring the customer with complete and comprehensive troubleshooting of the device at the appropriate time.
The maintenance contract service for all the types of devices which includes:
- Branded Servers
- Thin clients
Annual Maintenance Contract's becomes pro-active when it comes the systems down time
In the situation if the systems goes down, the renting company constantly guarantees and assure the customer that the potential problem would be attended to within the less turnaround time (TAT).
The AMC contract also incorporates the regular site visits by the technical expert to carry out certain pro-active preventive maintenance procedures such as implementing certain software patches in the systems which eventually protects the system from any untoward incidents which happens to the system.
Technical support as the part of the annual maintenance contract (AMC)
The technical support have always been instrumental in providing the technical support to the customers through telephone, chat etc.
In certain cases, the support could even include the support rendered at the client side for certain major problems being encountered at the server level and as a part of AMC, the renting company could even be based at the client side and constantly monitoring the server.
Network services and solutions as a part of the Annual Maintenance Contract
In general, the network services support and solutions are offered on call basis, the resolution of the technical problem is rendered through the phone call itself and in certain situations if the technical problems is not resolved, the skilled technicians are being sent to the site and further ensure that the technical problems are resolved within the stipulated time period.
Server support services as a part of Annual Maintenance Contract
Servers are always considered as the repository of the cumulative database which gets accumulated over the period of time from the umpteen workstations which are connected to it through the local area network (LAN). The servers become a crucial component in the network system and it constantly requires proper care and service to sustain themselves for a prolonged period of time, without any downtime.
The renting companies as a part of the AMC Company initiative have got the responsibility to even safeguard the server systems with appropriate software patches to protect the servers from the ransom wares, spyware and certain harmful virus which could create havoc in the servers.
Software maintenance as a part of the Annual Maintenance Contract
Software's in the system are constantly proven to set-backs and would therefore become vulnerable to certain inevitable bug which is eventually created when working on the certain software programming. In this case, the software maintenance incorporates and encapsulates the latest and released version of software patches to have seamless software functionality.
As a standard operational procedure (SOP) in AMC following are ardently followed by the renting company
The renting company constantly updates or patches so that there is no inherent problems when the software is upgraded to a higher version of the existing software.
As a core component of the maintenance, the renting company always ensures to have an instance of the installer copy of the patches, etc in the main server and frequently updating the customer about the same.
Source by Sadanand Kasukurthi